Customer Support Engineer

关于角色

 Key responsibilities:

• Technically and commercially evaluating customer requirements
• Carry out application checks, generate bolt load calculations
• Preparing and issuing professional quotations
• Liaising with the engineering team to ensure customer needs are properly satisfied
• Communicating with overseas customers and agents on a daily basis
• Order processing and ownership through to despatch
• Technical support customers, overseas regional offices, service personnel, manufacturing & purchasing
• Assisting other internal teams with best practice solutions
• Recommendation / confirmation of product being requested or offered
• Cost efficient and best practice solutions for customers – with maximum margin for HT.
• Close liaison with sales teams to ensure specifications and customer requirements are fully met, from initial enquiry to commission.
• Carrying out specific bolt and flange load calculations to satisfy all aspects of customer contracts, but to ensure compliance with company procedures and external design codes
• Compile the necessary technical and commercial documentation to fulfil contractual requirements and quality procedures.

Candidates wishing to be considered for this position should possess the following qualifications / experience:

•  A minimum HNC qualification in Mechanical Engineering
•  Proficient in the use of Microsoft Word, Excel and PowerPoint
•  The ability to communicate confidently at all levels
•  The ability to work to tight deadlines