Sales Support Engineer

Job Category: Sales
Location: Walsall, United Kingdom
This position has been filled and is no longer open to applications.
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About the role

Key Responsibilities:

  • Technically and commercially evaluating internal & external customer requirements
  • Preparing and issuing professional quotations where required and supplying relevant data/details to regional commercial teams to enable them to quote clients directly.
  • Communicating with UK and possibly overseas facilities /customers / agents on a daily basis
  • Liaising with the engineering team to ensure customer needs are properly satisfied
  • Order processing and ownership through to dispatch through working with Project Management team to satisfy contractual commitments.
  • Work with the Engineering CoE and Production to establish, agree and implement acceptable product delivery schedules
  • Provide technical support to customers, overseas regional offices, service personnel, manufacturing & purchasing.
  • Assisting other internal teams with best practice solutions.
  • Cost efficient and best practice solutions for customers – with maximum margin for Actuant.
  • Close liaison with sales teams to ensure specifications and customer requirements are fully met, from initial enquiry to commission.
  • Recommendation / confirmation of product being requested or offered.
  • Manages recovery of sales cost in order to maximize profit
  • Compile the necessary technical and commercial documentation to fulfill contractual requirements and quality procedures.
  • Maintains and develops strong working relationships with existing internal & external customers.
  • Provides accurate financial forecasts as required by the Regional and Global business leaders
  • Works directly with Global Application Engineer to offer complete technical/commercial service
  • Delivers technical presentations as required
  • Ability to use business systems and the intelligent use of reports to manage orders through system
  • Effective use of company CRM system
  • Be continually aware of competitors products and services
  • Participates in LEAD process improvement activities and uses appropriate tools – kaizen events, value stream maps, 6S etc.
  • Maintains quality, safety and environmental standards
  • Adheres to Hydratight’s Health and safety Golden Rules

Required Capabilities (describe scope of knowledge and ability of the position):

  • Minimum HNC in engineering or equivalent
  • Sales experience in a similar market or industry
  • Computer literate – good working knowledge of MS Office
  • At least two years’ experience working within power generation market in a commercial, sales or operational role.
  • Bolting product/service background would be advantageous but not essential
  • The ability to forecast and provide accurate commercial information is a must
  • Full UK driving license and passport
  • Strong organizational skills
  • Drive for results
  • Ability to meet deadlines
  • Prepared to travel as required
  • Assists and supports colleagues
  • Flexible approach to working hours
  • Works with minimal supervision