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Sales Support Engineer

Job Category: Sales
Location: Walsall, United Kingdom

About the role

Key Responsibilities:

  • Technically and commercially evaluating internal & external customer requirements
  • Preparing and issuing professional quotations where required and supplying relevant data/details to regional commercial teams to enable them to quote clients directly.
  • Communicating with UK and possibly overseas facilities /customers / agents on a daily basis
  • Liaising with the engineering team to ensure customer needs are properly satisfied
  • Order processing and ownership through to dispatch through working with Project Management team to satisfy contractual commitments.
  • Work with the Engineering CoE and Production to establish, agree and implement acceptable product delivery schedules
  • Provide technical support to customers, overseas regional offices, service personnel, manufacturing & purchasing.
  • Assisting other internal teams with best practice solutions.
  • Cost efficient and best practice solutions for customers – with maximum margin for Actuant.
  • Close liaison with sales teams to ensure specifications and customer requirements are fully met, from initial enquiry to commission.
  • Recommendation / confirmation of product being requested or offered.
  • Manages recovery of sales cost in order to maximize profit
  • Compile the necessary technical and commercial documentation to fulfill contractual requirements and quality procedures.
  • Maintains and develops strong working relationships with existing internal & external customers.
  • Provides accurate financial forecasts as required by the Regional and Global business leaders
  • Works directly with Global Application Engineer to offer complete technical/commercial service
  • Delivers technical presentations as required
  • Ability to use business systems and the intelligent use of reports to manage orders through system
  • Effective use of company CRM system
  • Be continually aware of competitors products and services
  • Participates in LEAD process improvement activities and uses appropriate tools – kaizen events, value stream maps, 6S etc.
  • Maintains quality, safety and environmental standards
  • Adheres to Hydratight’s Health and safety Golden Rules

Required Capabilities (describe scope of knowledge and ability of the position):

  • Minimum HNC in engineering or equivalent
  • Sales experience in a similar market or industry
  • Computer literate – good working knowledge of MS Office
  • At least two years’ experience working within power generation market in a commercial, sales or operational role.
  • Bolting product/service background would be advantageous but not essential
  • The ability to forecast and provide accurate commercial information is a must
  • Full UK driving license and passport
  • Strong organizational skills
  • Drive for results
  • Ability to meet deadlines
  • Prepared to travel as required
  • Assists and supports colleagues
  • Flexible approach to working hours
  • Works with minimal supervision

How to apply

Highly competitive remuneration packages are available to the right applicants. For more information about this position download the job sheet attached. If you are interested in applying for this position, click here to apply through our corporate office.